Frequently asked questions
Can we store stock?
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We offer flexible warehousing options designed to meet your specific needs.
When will I receive my order?
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If your order was placed within one of our online merchandise portals for pre-branded merchandise, your order will be processed and ready for dispatch within 1-3 working days. Upon dispatch, you will receive a confirmation via email with tracking details for you to note. If your order was placed directly with one of our sales consultants for non-GPI warehoused items, please contact your GPI Production Coordinator.
What products can you provide?
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GPI has access to scores of suppliers reaching across hundreds of promotional production lines across Australia and stretching internationally. We are able to custom design products to suit your needs. If you want it, we have it!
Do you have a showroom that I can visit?
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We have a select range of products on display in our showroom here in Rowville VIC (by appointment only). Please contact our sales consultants to arrange a time to visit.
I want a branded product designed for me, what do you need?
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In order for GPI to adequately design products for you, we will need to know what type of product/s you are after (i.e. hats, stubby holders, polo tops, etc.) how many units you would like and a Vectorised version of the logo you wish for us to use. The rest will be up to us!
Where can you ship to?
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There are no locations that GPI cannot deliver to – whether it’s a city location, regional outback or internationally.
Can you send my order with my own company courier account?
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Yes, the GPI dispatch team are proficient with enlisting the services of multiple different courier companies and are able to apply your delivery to your own courier account.
I placed my order online but haven’t been charged yet. When will I be charged?
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Your order will be invoiced after it has been picked and packed by the GPI team (between 1-3 business days from placing your order). If you have provided Credit Card details when submitting your order these will only be applied once the invoice has been raised. If you have opted to pay for your order by Bank Transfer, you will receive a copy of the invoice for payment once the invoice has been raised and will then be able to pay by Bank Transfer.
What’s the average turnaround time for production?
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For items not stocked within one of our online merchandise portals, locally/Australian-sourced products can usually be ready for shipping in about 2-3 weeks from artwork/sample approval. Fully customised items produced overseas usually are ready for shipping in about 10-12 weeks after artwork/sample approval.
What are your minimums?
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Core merchandise, such as mugs, pens, and drink bottles, have a minimum order quantity (MOQ) of 50 or 100 units. For apparel and caps, the MOQ is 25 units due to printing requirements. We can brand and align any merchandise to meet brand owner specifications. For overseas orders, MOQs range from 300 to 1000 units, depending on the product. Please contact us today for more information and to discuss how we can cater to your needs.
Do you offer a pick pack service with local and national distribution?
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We offer a comprehensive pick and pack service for both local and national distribution. Our team ensures that your products are carefully picked, packed, and shipped to their destinations efficiently and accurately, providing seamless logistics support for your business. Contact us today for more information!
Do you offer a creative design service and website programmes?
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Absolutely! Our talented in-house team of graphic designers are ready to create your latest merchandise range. If you have a large quantity of merchandise and need a custom website for your customers to log in and make purchases, we’ve got you covered. We handle everything from setting up the domain and loading your products to actively promoting your range through email marketing campaigns. Talk to our team today to learn more!
